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What is the minimum order requirement?
How long will it take to receive my order?
Do you ship internationally?
What is your return policy?
Do you have a printed catalog?
How do you guarantee a Secure order?
I do not feel safe giving my credit card over the internet. Can I place my order on hold and send you my credit card information by phone or fax?


What is the minimum order requirement?
There is no minimum order requirement. Unlike some stores, we do not charge any sort of small order fee.

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How long will it take to receive my order?
What is the minimum order requirement? There is no minimum order requirement. Unlike some stores, we do not charge any sort of small order fee. How long will it take to receive my order? We usually process orders within 1-2 business days for most orders. Delivery time depends on which shipping method you choose and where the order is being delivered. The following is the rough estimate of the delivery time for different shipping methods. It could be longer, especially near the holidays. USA First-Class Mail: usually takes 3-6 days. USA Priority Mail: usually takes 2-5 days. Canada First-Class Mail: usually takes 3-7 days. International Global Priority: usually takes 4-10 days. For some counties, it could be quicker.

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Do you ship internationally?
Yes, we do. However we only take payment in US dollar. If you can't make your payment by international credit card, we recommend using Paypal for overseas payment. You can set up an account with Paypal at www.paypal.com. Please keep in mind that we cannot be responsible for any local taxes or tariffs that may be imposed by your country.

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What is your return policy?
We offer 100% satisfaction guaranteed. If you are not completely satisfied with your purchase, you may return the merchandise within 10 days of receipt and, if the return is not damaged, it will be refunded. However shipping/handling fees are NOT refundable. Obtain a return authorization number and send a copy of your order confirmation with your return to ensure you receive the proper credit or refund.

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Do you have a printed catalog?
No. Because our inventory is constantly changing, we do not produce a printed catalog.

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How do you guarantee a Secure order?
We use industry-standard SSL encryption to transmit credit card information securely on its way from the shopper to our computers. Advanced encryption technology will secure your order, name, mailing/email/shipping addresses and credit card information and transmit them to us electronically where the data will be decoded and processed.

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I do not feel safe giving my credit card over the internet. Can I place my order on hold and send you my credit card information by phone or fax?
Our web site uses the highest standards of encryption software for internet security. If you still do not wish to submit your credit card information through our secure site, please e-mail your order to us with a list of item numbers, description, quantity desired, and prices. In your e-mail, please let us know how you would like us to obtain your payment information. We recommend that you do not send your credit card number through regular e-mail, as it is not encrypted and may be viewed by a third party as it travels the internet. Please do not cut and paste your cart, as our spam filter will prevent receipt of your email.

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Last Updated: 1 Feb 2006 13:59:36 PST home  |  about  |  terms  |  contact
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